by John Brooker | Feb 4, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 35 Balance the need to avoid risk with the need to innovate… “There are no secrets to success. It is the result of preparation, hard work and learning from failure.” Colin Powell ~ US politician… Is your organisation successfully balancing its need to control risk with its need to innovate? Today, I went to church to see my son give his first public reading, prior to lighting the first Advent candle. Andrew read very well and following his reading, the priest, Father Robert gave a sermon. He spoke of people striving for perfection at Christmas and being mightily stressed by it. He reminded us that the pleasure comes not from the perfect turkey but from the social event of the meal. This sparked off a train of thought that led me to Google, (think of a search engine in reverse). Recently, a client with a group of his executives, kindly invited me on a tour of Google’s HQ near San Francisco. For someone like me, seeking examples of how organisations drive fluent thinking in to organisations, this was a dream place to visit. The Google trip showed many practical examples of how the organisation makes its environment one in which people are encouraged to relax, think and achieve. One example (which the sermon probably triggered) is the free food and drink of all types served in the cafeteria, incentivising people to stay on campus and encouraging them to talk. Our guide told us most business ideas have arisen from discussion over lunch; one way to feed innovation. Another interesting example was the pride...
by John Brooker | Feb 2, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 33 Company policy and procedures are fine, but sometimes there is a need to improvise . “I am more and more convinced that our happiness or unhappiness depends far more on the way we meet the events of life than on the nature of those events themselves.” Wilhelm von Humboldt, German Statesman Do you or your organisation cope well with unexpected events or are you held back by inflexible policies? Imagine you went online to cancel a full cost airline ticket you had purchased. Due to a software error on the site you were unable to cancel it. On contacting the company’s call centre you were told that you would have to pay a £15 surcharge for cancelling by telephone. That happened to me this week. I suggested perhaps they could use some initiative and discount the charge as they were aware of the problem. No, the charge was company policy. I felt my blood pressure rising faster than an empty 747 as my mental “stall warning” kicked in. As the word implies, many organisations value the ability to organise. A great deal of effort and training goes in to developing and using policies, processes and procedures (organisational “scripts”), to ensure consistency of performance and to attempt to exert control over events. However, reliance on these methods assumes that the organisation’s internal and external environment will remain reasonably stable. For good or bad, unpredictable events happen and those organisational “scripts” can fail. It’s at this point that people need to be capable of improvisation, be they an operator or a manager. Not at the...
by John Brooker | Feb 1, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 32 You’re never too old to innovate, but age is a great excuse to stick your head in the sand. “I never feel age…If you have creative work, you don’t have age or time” Louise Nevelson (Sculptress, aged 80) Are you writing off yourself or others as too old to innovate? I was facilitating a workshop recently when the discussion moved to innovation. One opinion was that “Most of us (“us” as in the people in the room) are too old to make this an innovative company; we need to bring in young managers at senior level.” As a facilitator, I do not involve myself in the content but when the point was raised I wanted to whisper “NO!” You might understand why people think innovation is for the young. People over forty…they’ve more important things to think about than younger workers… they’re set in their ways… the young have plenty of energy and more time to pursue new things… innovation needs young minds…only the young can understand these new gadgets…the young sense the new trends first… I can understand why people think it, but I don’t agree with it. The sceptic in me believes that “Sorry, I’m fifty, I’m too old for innovation” means: “I’ve never done innovation and now I’m fifty I can blame it on my age” This could be a light hearted pub conversation but in reality is very important. We have a rapidly aging population in the West. Our average age in the UK is 39. In the US it is 36 and in India, 25. [Source:...
by John Brooker | Jan 31, 2012 | Facilitate meetings
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 31 There are some forces in this world that we tap in to but do not fully understand. One of these is “synchronicity”. If we follow our calling, if we commit to something completely then synchronicity will occur, in unexpected ways, to help us succeed… “Concerning all acts of initiative (and creation) there is one elementary truth, the ignorance of which kills countless ideas and splendid plans. The moment one definitely commits oneself then providence moves too. All sorts of things occur to help one that would otherwise never have occurred. A whole stream of events issues from the decision, raising in one’s favour all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamed would have come his way.” W.N. Murray, The Scottish Himalayan Expedition [Source: “Synchronicity” by Joseph Jaworski] Are you totally committed to something in your professional life? “I wish my flight were two hours later,” I mumbled to my wife when the alarm sounded at 5.30am last Sunday morning. That afternoon, PRECISELY 120 minutes later than scheduled, the tyres of my 747 amicably divorced the runway and I wondered if there is a mysterious force in the universe, yet to reveal its corporate brand. You might consider this force has nodding acquaintance with one that C.J. Jung called “synchronicity”. He defined it as “a meaningful coincidence of two or more events where something other than the probability of chance is involved.” In his quotation, Murray alludes to this force but calls it “providence”, a force unleashed by commitment. So So why...
by John Brooker | Jan 30, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 30 Organisations are in danger of becoming more insular and as creative leaders, you need to start breaking down these barriers… “We are becoming strangers to each other, leaving communities to be marooned outside the mainstream…communities of different ethnicity and religion eyeing each other over the fences of our differences” Trevor Phillips ~ Head of the Commission for Racial Equality (UK) What are you doing to “break down the silos” in your organisation? In August, I travelled long haul on BA Business Class to run a course. As the flight was quite empty and there was no food to serve (due to a strike), I chatted to the stewardess. We had an interesting chat for about half an hour. Afterwards, it struck me that apart from a few pleasantries, I hadn’t spoken much to a member of the flight crew in a long time. It’s also been a while since I have spoken to another passenger on a long haul flight. The reason for this is that BA Business Class has seats that sit at 180 degrees to each other. To provide privacy, they have dividers between the seats – you could sit next to your mother and never know. In some circumstances that might save you from the crashing bore, but meeting others can create the germ of a new idea. So Could this be a metaphor for organisations? Despite open plan offices and matrix management I can think of three workshops I have run in the last year in which one of the issues was people working in silos or...
