by John Brooker | Aug 29, 2014 | Collaborate, Facilitate meetings, Free Articles, Overcome Challenges, Solution Focus
How might you resolve interpersonal tension between leaders? “Conflict can and should be handled constructively; when it is, relationships benefit.” In, “Who’s Pulling Your Strings?” by Harriet B. Braiker Recently, a company asked me to run a workshop for them. During a fact-finding call to establish the client’s situation and required meeting outcomes, I learned that two senior people involved in the workshop were not working well together. People had noticed tension between them in other meetings. As the client’s outcome for the pending meeting was to build an effective working relationship between three teams, it was vital that the two leaders work effectively together during the meeting. I suggested that I hold a pre meeting with the two leaders and the client arranged this. The following is an outline of the intervention that you can follow. Intervention Outline To establish a relationship with them, and to save time during the pre-meeting, I telephoned each leader to establish their view of the situation in terms of what they wanted. I asked them three questions: Imagine the pre-meeting works really well, what would your outcomes be? What would you like to be different about the situation? What would you and others notice is better if the situation improves? You can adapt these, but note that I did not ask, “What are the issues?” or “Why is there conflict?” These would focus them on the problem and achieve little. Before the meeting I wrote notes of their individual responses, and asked them to verify their own answers. I also wrote each answer on Post – it Notes (use a different colour...
by John Brooker | Aug 26, 2014 | Collaborate, Facilitate meetings
YES! AND… Collaborate. Innovate. Transform – Creative Gorilla #168 What lessons did you learn in the last 12 months to help you in future? “Learning is the only thing the mind never exhausts, never fears, and never regrets.” Leonardo Da Vinci Out walking recently, I thought back over the last twelve months and concluded it had been really enjoyable and interesting business year for me, with three projects that stood out. As I walked, I considered new lessons I had learned or old lessons reinforced from those projects. Here they are; I trust they might provoke some thoughts for fellow Gorillas. Revenue and bid course I co – designed and facilitated a three – day course for sales and marketing people on revenue awareness and responding to tenders. I ran this for a client in several Asian countries, sometimes with multi-cultural groups, sometimes single culture groups. Lesson 1 – Building the right climate works for all cultures If you encourage people to collaborate quickly, you help to avoid cultural issues. Whatever course or workshop I facilitate, I use a similar process to that you can find in Creative Gorilla 164. While this article focuses on building an innovation climate, you can use the method to build a micro culture in any meeting or course. As my experience in many countries and now Asia proves to me, it works in single and multi-cultural groups anywhere. Lesson 2 – Accelerated learning works globally Accelerated Learning (AL) actively involves the whole person, using physical activity, creativity, music, images, colour, and other methods designed to have people become involved more deeply in their own learning....
by John Brooker | Jun 9, 2013 | Facilitate meetings
SOL2013 Picture show June 9 Part 1 This is my personal memory of the event. Loaded in two parts due to file size. Happy memories!
by John Brooker | Aug 9, 2012 | Facilitate meetings, Overcome Challenges, Solution Focus, Tools
Need a creative tool to explore issues? During our holiday last July we spent three days horse riding. After two days I had seen enough of horses and my back ached terribly. I was a “groucho” not a gaucho. I decided that I would sit out the third day, but my son loved riding and really wanted to go. So I said I would go with him. Bad decision. On the way back, the leaders galloped, my back seized up and I was in agony. To cut a long story short, after four months of osteopathy and pills I was better, but still had a chronic pain across the middle of my back. One night in December I went to sleep and had a dream. In the dream I saw a woman appear and slowly walk towards me. She reached out her hand and gently touched a finger to my spine on the centre of the pain; there was a loud click and the pain disappeared. I woke up and the pain had gone. I got up and was pain free for the first time in months. How did that happen? If it were just my spine clicking back in to place, why did I see the woman walking towards me and touching my back before it clicked? The power of the subconscious?. So Recalling that dream recently (please see the closing story) I thought it might be an opportunity to discuss an interesting technique I have tried occasionally, known as Image Manipulation. In this tool you explore an issue with a client without you knowing what the issue...
by John Brooker | Aug 8, 2012 | Develop Opportunities, Facilitate meetings, Free Articles, Innovate, Overcome Challenges, Tools
“What if we: Divide; Reduce; Enlarge; Adapt (use and form); Mix; Exclude; Replace; Switch?” John Brooker DREAMERS create ideas systematically When I was a student on my Masters of Business Administration (MBA) course, I regarded as sacrosanct the theories, tools and techniques we were taught. The gurus of strategy, marketing, innovation et al were demi gods and we should bow to them reverentially. This was easy to do because as a student doing a full time job and a part time MBA, I was often short of time to think. Having gained my qualification, I became a tutor. With time to think, I was able to cast a more appraising eye over the materials and realised the gurus were as human as me. I really started to learn the materials and began to question the theories, tools and techniques. This was a revelation to me and I urge students to challenge the theories and bend the tools and techniques to their own ends. Whether it works or fails, they will have learned something by doing their own thinking. SO This week, I was reviewing Robert Eberle’s classic mnemonic “SCAMPER”: Substitute; Combine; Adapt; Magnify / Minify; Put to other uses; Eliminate / Elaborate; Rearrange / Reverse (please see Yes! And blog 136 for a short review). You can use this tool with “What If” questions to generate ideas by challenging various aspects of a situation, service or product. It makes the process very systematic. This works very well, however, this week I was in a curious mood and thought, “Put to other uses” is not that elegant (the “Put” on its...
by John Brooker | Jun 5, 2012 | Develop Opportunities, Facilitate meetings, Free Articles, Innovate, Tools
How to avoid common mistakes when you innovate to maximise opportunities. “Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.” A. A. Milne. Do you have any obscure rituals you carry out in secret? I confess I perform one every week, the ceremonial “wheelie bin stomp”. This is not a dark practice overlooked in Harry Potter novels, but a practical solution to the problem that there is too much bulky waste packaging and too little dustbin. So I step on the garden wall, climb in the bin and begin stomping so we can push another week’s worth in the bin. Too much waste and too little bin – when someone has a problem, it means there is an opportunity to exploit with a sound proposition. Having admitted my secret and defined an opportunity, let’s move on to the core of this article. All leaders in organisations have opportunities. They may be in areas requiring new policy, meeting a need in a new market, or dealing with waste packaging, etc. Some people exploit them well and some do not. SO Here are my thoughts on how you can maximise opportunities more effectively at lower cost and with less effort. Use a structured approach to think it through This will ensure that you create a proposition that is acceptable to a wider range of people, meets...
