by John Brooker | Jan 2, 2015 | Collaborate, Facilitate meetings, Free Articles, Innovate, Overcome Challenges, Solution Focus
“This is how humans are: we question all our beliefs, except for the ones we really believe, and those we never think to question.” Orson Scott Card ~ American Author Do you feel uncomfortable when people challenge your thinking or beliefs? Do you ever put yourself in the position where others can challenge your beliefs? Or do you seek to avoid such situations? If you do you may be missing an opportunity to stimulate your creativity and innovation. If you have the chance to attend a workshop on Solutions Focus (SF), do attend. Solutions Focus is an approach to change and tackling people issues. It differs from more conventional approaches such as Creative Problem Solving (CPS) because it focuses on finding a solution for messy situations (i.e. there is no right answer) rather than exploring the problem. Its central hypothesis (in my words) is that focussing on the solution builds positive energy to create change whilst focussing on the problem can develop a negative energy (resistance) for change. In that hypothesis, it has links to other positive approaches such as Appreciative Inquiry (AI). Having attended a course on AI and read a book on SF [The Solutions Focus by Paul Z. Jackson and Mark McKergow], I had been seduced by the positive approach; it appealed to my nature. But seduction can be dangerous (de Laclos didn’t call his book “Les Liaisons Dangereux” for nothing) and I had doubts that SF could replace CPS entirely. After all I have spent ten years schooling myself in various aspects of CPS and I find it works. As a recent participant in...
by John Brooker | Sep 9, 2014 | Overcome Challenges, Solution Focus
What are the dimensions of challenges and how might you begin to build resilience? “There are no rules and regulations so rigorous, no organisation so hierarchical, no bosses so abusive that they can prevent use of your energy, ability and ingenuity. They may make it more difficult but they can’t prevent it. The real power is yours, not theirs.” Dee Hock – founder of Visa Do you or your teams need to be more “resilient”? This is a popular term in organisations at present and a recent Open University alumni course on the topic of Motivation, Mindset and Resilience stimulated my thinking on it. A while ago, I wrote a practical article (find it here), which explained a Solution Focus way to facilitate teams through difficult times. It did not though, refer specifically to resilience, which is “the capacity to recover quickly from difficulties; toughness.” However, some people on the course thought that “recover” should be “recover and move forward quickly from”. I wrote this article to encourage you to think about resilience and also to help me reflect on the course. I realise I could read a book on resilience, but I like to think topics through myself before turning to the experts. Your constructive feedback on my thinking would be most welcome. During the course, Barry Russell, from the Environment Agency, gave a talk on motivation and resilience, using the severe flooding in the UK as his context. He explained that Environment Agency staff had been so motivated to help, many had worked too many long and repeated shifts, to the point that there was a need...
by John Brooker | Sep 7, 2014 | Develop Opportunities, Innovate, Overcome Challenges, Tools
How can you trigger creative ideas? “Insights obtained from conceptual blends constitute the products of creative thinking, however, conceptual blending theory is not itself a complete theory of creativity, inasmuch as it does not illuminate the issue of where the inputs to a blend originate.” Mark Turner, author in “The Literary Mind” (Page 93) How do you trigger creative ideas? Here’s one way. At the weekend, I struggled without success to find a topic for this article. Monday morning I went for my regular walk. I had a goal to climb Pinner Hill, a strategy to use a different route to the normal and no conscious thought of the Creative Gorilla. I walked across a meadow, saw a gap in the hedge and cut through it. Surprise. I discovered a semi formal public garden I had not seen before in 20 years of living here. I wandered around looking for the exit and realised the only exit was the entry I had come through, away from the houses that surrounded it. It was like a secret garden. I was looking at the garden when my article came to mind. The seed of a topic arose, “disrupt your patterns and you might discover something new.” Inspired, I completed the first draft of the article on the walk, using the recording app on my phone. What did I do to provoke this idea? I did nothing that I planned. So Let’s consider what I did do and elicit some creative principles: I had a goal to climb the hill and deliberately chose a different route, which meant that I broke my pattern. Creative principle?...
by John Brooker | Sep 3, 2014 | Collaborate, Facilitate meetings, Innovate, Tools
YES! AND… #172 How might your team make better decisions? “When we hear all voices, we make better decisions.” Headline on Loomio website. Four years ago we had to make a decision to buy a bigger house or extend our own. That was a hard enough decision for two people to make. How much more difficult is it to make a decision when there is a group of people involved? Last week, I completed an Inn8 Workshop programme with twelve senior managers, using the Inn8 Model and Tools, to help them innovate. They developed two excellent new service propositions for their company and to achieve this had to decide on the opportunity to exploit, the solutions to implement and whether to proceed. To have twelve people agree on a decision requires them to understand the situation fully (in our case, the opportunity and the solution). This requires a willingness to listen to all voices, a structure and thinking tools. How can you gain that agreement, efficiently and effectively, so that people don’t leave the meeting thinking, “That’s what we agreed, but this is what I will do.” True, if you have enough power, you can force through decisions unilaterally. Strange though how difficult it can be to implement such decisions! So Here are some ideas and links to descriptive articles of tools that should help you to build sustainable decisions in your organisation, in the context of facilitating people to innovate. Most should help in other contexts too. Create Understanding Good decisions are informed decisions. Therefore, you need to create understanding amongst the decision makers (the group). This entails processing...
by John Brooker | Sep 1, 2014 | Develop Opportunities, Facilitate meetings, Overcome Challenges, Solution Focus
YES! AND… Collaborate. Innovate. Transform – Creative Gorilla #171 How might you engage teams using metaphor? This week, I ran a workshop for SFCT UK (Solution Focus Consulting and Training). We used the Explore Metaphor tool and this article will help you to use it. The SFCT workshop was to discuss my Team Impetus Model. This is a model designed to engage teams and shape strategy, using the metaphor of a ski jump. The ski jump metaphor was conceived after some iteration. The original concept was a traditional model with steps that went up. While “up” is a very ingrained metaphor, with positive meanings, I think it is easier to walk down than up! So I redesigned the model with descending steps. After discussing the downward step model with an international group of SF users, the idea arose for a metaphor that went down, but not steps; steps are fixed and don’t provide much impetus to move forward. The “ski jump” model was conceived. The concept is that ski jump has the advantage of taking you down to gather speed and lifting you up to “fly”. The jumper has control over momentum and the flight to ensure a good distance and safe landing. How did the SFCT group view the metaphor? “Explore Metaphor” Tool I introduced them to a tool to explore metaphors, developed while writing an article on metaphors. (Click here to go to a page and scroll down to download, “The Power of Metaphors to Transform Teams”) The Explore Metaphor Tool is based on four questions, laid out in four columns in a table. Here is the table used...
by John Brooker | Aug 29, 2014 | Collaborate, Facilitate meetings, Free Articles, Overcome Challenges, Solution Focus
How might you resolve interpersonal tension between leaders? “Conflict can and should be handled constructively; when it is, relationships benefit.” In, “Who’s Pulling Your Strings?” by Harriet B. Braiker Recently, a company asked me to run a workshop for them. During a fact-finding call to establish the client’s situation and required meeting outcomes, I learned that two senior people involved in the workshop were not working well together. People had noticed tension between them in other meetings. As the client’s outcome for the pending meeting was to build an effective working relationship between three teams, it was vital that the two leaders work effectively together during the meeting. I suggested that I hold a pre meeting with the two leaders and the client arranged this. The following is an outline of the intervention that you can follow. Intervention Outline To establish a relationship with them, and to save time during the pre-meeting, I telephoned each leader to establish their view of the situation in terms of what they wanted. I asked them three questions: Imagine the pre-meeting works really well, what would your outcomes be? What would you like to be different about the situation? What would you and others notice is better if the situation improves? You can adapt these, but note that I did not ask, “What are the issues?” or “Why is there conflict?” These would focus them on the problem and achieve little. Before the meeting I wrote notes of their individual responses, and asked them to verify their own answers. I also wrote each answer on Post – it Notes (use a different colour...
