by John Brooker | Sep 2, 2015 | Collaborate, Develop Opportunities, Facilitate meetings, Overcome Challenges
“I saw the crescent. You saw the whole of the moon.” The Waterboys. Lyrics from “The Whole of the Moon.” Here are five tips to help you bring out the full potential of a group in a workshop. Imagine the moon represents the potential of a group of people in a workshop. When you facilitate correctly, you are able to see the whole of the moon. If not, you see just a sliver. I worked in Asia for a couple of weeks and co-facilitated four groups. It gave me time to reflect on what a facilitator can do to help groups fulfill their potential and to create a Yes! And blog. The metaphor arose from listening to the “Waterboys” whilst slaving in the hotel gym after one workshop. I wondered what the metaphor in the lyrics meant and gradually my mind wandered to the potential of groups. Now that you can appreciate the randomness of my brain patterns, let me share my insights with you about how you can have groups work better together in workshops and so enhance the potential for creative thinking. Prepare and issue a brief I have said it before and… you should issue a participant brief for any workshop you run, stating at the very least, the purpose, the outcomes and the output. I always include a detailed agenda and map but that is not essential. In the workshop, you should repeat what you have said in the brief. It takes five minutes and gives people a focus and clarity. If you don’t brief you risk people: Being confused or uncertain Interrupting the...
by John Brooker | Aug 17, 2015 | Develop Opportunities, Facilitate meetings, Free Articles, Overcome Challenges
“The client workshops have been a real success.” Director of Global Strategic Marketing How to improve client relationships The Director of Global Strategic Marketing in a large multinational company asked me if I could help them enhance a number of information gathering workshops during their annual corporate customer meeting? They told me that the intent of this day of the meeting is to: Provide customers with an overview of the product roadmaps and gain their feedback and input Explain the potential enhancements to products and gain a sense of customer priorities The workshops are run by Product and Relationship Managers more used to presenting and gathering information in smaller meetings. When running workshops in previous years, they had found it difficult to obtain the quantity and quality of advice they need and involve and interest all of the customers. Consequently, they wanted guidance on how to design and facilitate the workshops. To meet this need I ran a one day development workshop to highlight the importance of creating the right climate, show the value of a participative and interesting approach and develop facilitator confidence. So It was a very successful workshop and I thought it would be useful to share the learning with fellow Gorillas should you need to run multiple client (or staff) workshops. Due to space limitations I have limited this article to key points. If you would like to read the full case study with full learning points, please click here and download “Obtain Better Advice From Clients” from the articles page. Create the Right Climate If you are running a workshop that lasts one...
by John Brooker | Jul 21, 2015 | Collaborate, Facilitate meetings, Overcome Challenges, Solution Focus, Tools
“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” Confucius Use Reflecting Teams to find better insights and solutions for an issue or opportunity Imagine you have an issue and want to obtain input from others to broaden your perspective and gain ideas. If you do this in a typical meeting it can often result in frustration as some people throw in ideas prematurely, others dominate the conversation and the talk spirals in endless circles. If that is your experience, you might find it useful to use the Reflecting Teams tool I describe in this article. I have experienced Reflecting Teams many times in UK chapter meetings of the Association for the Quality Development of Solution Focused Consulting and Training (see the web site here, http://www.asfct.org/) and have found it to be an excellent tool, both for the person with the issue or opportunity and the team. How it works There are a number of variants on the tool I describe here, however, this is the one I have experienced most. Appoint a moderator Choose someone who will run the process and moderate the team so that everybody can contribute equally. This is an important role. Form the team Assemble the team so that all can see and hear the client clearly. This can be around a table or might be a half circle of chairs facing the client. There is no ideal number but it needs at least three people and, for reasons of time, probably no more than 12....
by John Brooker | Aug 8, 2012 | Develop Opportunities, Facilitate meetings, Free Articles, Innovate, Overcome Challenges, Tools
“What if we: Divide; Reduce; Enlarge; Adapt (use and form); Mix; Exclude; Replace; Switch?” John Brooker DREAMERS create ideas systematically When I was a student on my Masters of Business Administration (MBA) course, I regarded as sacrosanct the theories, tools and techniques we were taught. The gurus of strategy, marketing, innovation et al were demi gods and we should bow to them reverentially. This was easy to do because as a student doing a full time job and a part time MBA, I was often short of time to think. Having gained my qualification, I became a tutor. With time to think, I was able to cast a more appraising eye over the materials and realised the gurus were as human as me. I really started to learn the materials and began to question the theories, tools and techniques. This was a revelation to me and I urge students to challenge the theories and bend the tools and techniques to their own ends. Whether it works or fails, they will have learned something by doing their own thinking. SO This week, I was reviewing Robert Eberle’s classic mnemonic “SCAMPER”: Substitute; Combine; Adapt; Magnify / Minify; Put to other uses; Eliminate / Elaborate; Rearrange / Reverse (please see Yes! And blog 136 for a short review). You can use this tool with “What If” questions to generate ideas by challenging various aspects of a situation, service or product. It makes the process very systematic. This works very well, however, this week I was in a curious mood and thought, “Put to other uses” is not that elegant (the “Put” on its...
by John Brooker | Apr 24, 2012 | Innovate
Yes! And… Creative Gorilla # 104 Controls need to take in to account the behaviour they provoke… “Police said crashes happened because motorists slowed down ahead of the camera and then speeded up once they were clear of it.” Report in Daily Mail (England) 7 Jan 2009 How can you ensure controls achieve what you want? Have you noticed when many motorists see a “fixed speed” camera, which measures an excess speed at a fixed point, they slow down until past the measuring lines and then accelerate madly – like the camera has some weird acceleration beam? However, when driving through sections of motorway with “average speed cameras” that measure your speed over a fixed distance, most people keep to the limit, although some slow down and speed up to meet the average. Passing through an “average speed” control area recently, I wondered how we might relate these behaviour patterns to organisations. Finding no instant answers, I placed a question on the Giants, Wizards and Goblins forum on Linked In. Here is a summary of the responses. What questions might they raise for your organisation? Speed cameras are a control to stop people taking risk. They should be sited only where there is most risk if they are not to have an adverse effect on traffic Speed cameras form part of an overall system to reduce fatalities. There is little evidence to show they have this effect [Source] Speed cameras, both types, measure speed. They do not tell us if the driver is incompetent, the tyres bald or the car uninsured Speed cameras are viewed as revenue earning systems...
