by John Brooker | Mar 29, 2016 | Collaborate, Develop Opportunities, Facilitate meetings, Free Articles, Innovate, Overcome Challenges, Tools
To innovate in an organisation requires people to collaborate and think, logically and creatively. To enable this, you need to use a structured approach and tools to innovate, plus you need to foster an innovative climate. I consider that there are two types of innovative climate. One is the microclimate that you create in a workshop situation. The other is the macroclimate that you develop in the organisation. Recently, we worked with the leadership team in a commercial organisation to develop innovative propositions, using our Inn8® Workshop Programme. As part of the first workshop, we used many of the “action dimensions” below to develop a microclimate for people to innovate in. Having experienced this microclimate as a team, we asked them to use the Action Dimensions Table (see below) to assess the macro climate in their departments. So enthused were they by this simple assessment, the managers took it upon themselves to carry out assessments with their teams after the workshop. They each chose three dimensions to address to begin enhancing their macro climate. To understand more about climate and how to rate this, read on. To understand more about climate and how to rate this, read on. About Climate Goran Ekvall carried out a well-known study (Google, “Goran Ekvall study reference” for a range of articles) on organisational climate for creativity. He identified dimensions on which to measure creative or non-creative climates in organisations and other researchers have extended and amended his original dimensions. James L. Adams also identified blockages to creativity in his book, “Conceptual Blockbusting”. Later studies on climate use different words but identify much the...
by John Brooker | Mar 28, 2016 | Collaborate, Develop Opportunities, Facilitate meetings, Innovate, Overcome Challenges, Tools
Have you ever rejected a solution from people on your team because it was not well thought through or not clear enough? Despite being a good idea, one reason a solution can fail to gain support or funding is because the innovator fails to either explain it properly or convince decision makers they have thought it through thoroughly. This can lead to negative responses, critical questioning and a chastened innovator. For the company, it can mean potentially good solutions lost and perhaps fewer ideas submitted in the future. In this short and practical article we explain how people on your team can develop a clear and powerful statement that enables the relevant people to understand it and make a sound decision on whether to proceed. This is an initial presentation of the solution, not a business case, something As a general rule, the proposition statement should include the following points: Specify who the problem impacts State what problem the proposition solves Describe the solution, explaining how it solves the problem (benefits) and how much of the problem it solves Explain how it differs from competing products These four points provide a statement that explains the basic proposition. Now to appraise and hone that proposition people need to: Show the issues and risks to be managed State who else has a significant stake in this solution, how interested they might be in it, what their level of influence is and how likely are they to use it Be clear on any data / information needed to progress Suggest solutions to overcome difficulties Identify the resources required to progress the solution...
by John Brooker | Mar 28, 2016 | Collaborate, Develop Opportunities, Facilitate meetings, Innovate, Overcome Challenges, Tools
“Before thinking outside the box, perhaps you might make the box bigger.” John Brooker Understanding and widening the boundaries of a situation can help you to create more options and potentially, better solutions… When I am facilitating workshops, I ask people what they want me to do to make the workshop outstanding. Someone will usually say, “Help us think outside the box”, i.e. facilitate the team to be more creative. While “thinking outside the box” is a valid request, I like to respond, “Before you think outside the box, how might you make the make the box bigger?” This question usually produces puzzled looks and no wonder, as “think outside the box” derives from the old nine dot puzzle of how to connect all nine dots with a single unbroken line. No matter how big you make that box, you are still going to have to go outside the box to obtain a result. To avoid confusion, let me explain that in my response, I mix box metaphors. My metaphorical box has six sides. It is a constricted thinking space people create in their mind because they: Apply “rules” that may not apply for this new situation, e.g., “HQ pay for training.” Make assumptions that may prove unfounded, e.g., “There is no budget for this.” Bring their biases and prejudices to the situation, e.g., “That level of staff could not be trusted to do that.” Allow their egos to impact upon the situation, e.g., “Only we can do that.” Take a narrow perspective on the situation, e.g., “Our cost centre can’t afford this.” Unnecessarily shorten their thinking time etc. e.g.,...
by John Brooker | Mar 28, 2016 | Collaborate, Develop Opportunities, Facilitate meetings, Innovate, Overcome Challenges, Tools
Over the weekend I read an article in the newspaper, about how the police in Spain intercepted a stash of cocaine worth around £240 million, concealed in a consignment of charcoal. My immediate thought was that the criminals had hidden it amongst the charcoal, but I was wrong. They had mixed the cocaine with glue and formed it into a resin. From the resin, they had made slats that looked like wood and made freight pallets from the slats. The charcoal sat in bags on the pallets. To process the pallets back into cocaine, they had set up a chemical company in Spain. Other drug smugglers have hidden the drug in hollowed out pineapples, woven 45 kilos of heroin into a rug and filled vanilla wafers with cocaine instead of cream. These examples of innovation in packaging and product demonstrate that the drug trafficking business has a positive side; it is innovative and I wondered what innovative leaders could learn from this case? Here are two examples: 1. Factors that Drive Innovators A first lesson from the drug traffickers is an idea of some of the factors that drive people to innovate. They: · Fear financial loss (if goods are intercepted) · Want to avoid regulatory restrictions (it’s against the law) · Do it for the fun of it · Like the intellectual challenge · Want to avoid “me too” competition (from other drug smugglers using the same ploys) · Have had their options reduced (because law enforcers know many options for smuggling). From this lesson, two questions for you as an innovative leader are: · What...
by John Brooker | Feb 6, 2016 | Collaborate, Develop Opportunities, Facilitate meetings, Innovate, Overcome Challenges, Tools
“…there were actually three different Walts: the dreamer, the realist, and the spoiler. You never knew which one was coming into your meeting.” Associate of Walt Disney Must you adhere strictly to creative techniques? Imagine this. It is 1.30 a.m. Your son has woken you by kicking something off his bed, you are wide awake with a mind full of ideas and you’re cursing that ba…rista in the coffee bar because you’re convinced she didn’t give you decaff cappuccino. Worse, you know you’re to blame because it tasted burnt and you still drank it because it was so d****d expensive. What are you going to do? It is now 2.19 a.m. and I have crept to my office downstairs to write this article. Hopefully my wife won’t think I’m a burglar and apply Government guidelines on tackling burglars (you can hit them with a weapon in self defence). Whilst lying awake, I had been running an idea through my head and using the Disney technique to evaluate it. The Disney technique helps clarify your thinking by having you take the perspective of three characters – the “Dreamer” (“we could do THIS and it would be terrific”), the “Critic” or “Spoiler” (“THIS will never work because of….”) and the “Realist” (“Maybe we could replace THIS with THAT and develop a plan”). Robert Dilts described in an article that Walt Disney adopted the different perspectives throughout his career to aid his creativity, albeit he never appeared to have regarded it as a technique. As I lay in bed using the technique I noticed that another “character” was lurking very close and I decided to...
by John Brooker | Oct 23, 2015 | Collaborate, Develop Opportunities, Free Articles, Innovate
“Know what the opportunity really is, before generating ideas” Opportunity. Solution. Two words that have a chasm of difference in meaning when you want to innovate. In a workshop in Bahrain, I asked teams to identify an opportunity to work on. One of the teams wrote as their opportunity, “Train staff better in our sales outlets.” I questioned what problem the customers have, as you have an opportunity when someone has a difficulty of some kind, a problem. “They have to queue too long in store to pay bills or buy our products,” was the response. So, a question for you: is “train staff better in our sales outlets” an opportunity or a solution? Training staff is one solution to excessive queuing in store. But what is the problem the client has? Is it not being able to pay a bill quickly in store? Or do they find stores an inconvenient way to pay? Or is it that they want to buy an expensive product but have to queue behind people paying bills? Or… the list could be long and the customer could have many problems. [Please refer to Yes! And blog 147 for a tool to map problems]. Equally, there could be many valid solutions from “stagger the billing date” to “introduce new channels for bill payment”, to…we don’t really know until we have explored and clarified the opportunity. One way to state this team’s initial opportunity is to say simply, “We have a lot of people queuing in stores, especially at certain times in the week and month. This causes customer complaints, lost sales…etc.” Why is...
