Tackle issues more effectively [Yes! And Blog #145]

“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” Confucius Use Reflecting Teams to find better insights and solutions for an issue or opportunity Imagine you have an issue and want to obtain input from others to broaden your perspective and gain ideas. If you do this in a typical meeting it can often result in frustration as some people throw in ideas prematurely, others dominate the conversation and the talk spirals in endless circles. If that is your experience, you might find it useful to use the Reflecting Teams tool I describe in this article. I have experienced Reflecting Teams many times in UK chapter meetings of the Association for the Quality Development of Solution Focused Consulting and Training (see the web site here, http://www.asfct.org/) and have found it to be an excellent tool, both for the person with the issue or opportunity and the team. How it works There are a number of variants on the tool I describe here, however, this is the one I have experienced most. Appoint a moderator Choose someone who will run the process and moderate the team so that everybody can contribute equally. This is an important role. Form the team Assemble the team so that all can see and hear the client clearly. This can be around a table or might be a half circle of chairs facing the client. There is no ideal number but it needs at least three people and, for reasons of time, probably no more than 12....

Use Imagery to Explore Issues [Yes! And Blog #143]

Need a creative tool to explore issues? During our holiday last July we spent three days horse riding. After two days I had seen enough of horses and my back ached terribly. I was a “groucho” not a gaucho. I decided that I would sit out the third day, but my son loved riding and really wanted to go. So I said I would go with him. Bad decision.  On the way back, the leaders galloped, my back seized up and I was in agony. To cut a long story short, after four months of osteopathy and pills I was better, but still had a chronic pain across the middle of my back. One night in December I went to sleep and had a dream. In the dream I saw a woman appear and slowly walk towards me. She reached out her hand and gently touched a finger to my spine on the centre of the pain; there was a loud click and the pain disappeared. I woke up and the pain had gone. I got up and was pain free for the first time in months. How did that happen? If it were just my spine clicking back in to place, why did I see the woman walking towards me and touching my back before it clicked? The power of the subconscious?. So Recalling that dream recently (please see the closing story) I thought it might be an opportunity to discuss an interesting technique I have tried occasionally, known as Image Manipulation. In this tool you explore an issue with a client without you knowing what the issue...

114 Provoke Ideas

 The Creative Gorilla #114 Use a range of idea generation approaches to avoid stale thinking…  “The best way to have a good idea is to have lots of ideas.” Linus Pauling, American Scientist What approaches do you have for idea generation? Reflecting on  televised political leadership debates, the thought struck me, “What if the management teams of companies were elected?” No, not the Board; for most private companies the shareholders elect them. I mean staff voting for the management team. Imagine the CEO having to debate with rivals for his job in front of the staff… This idea sneaked in to my head as I lay in bed and is an example of idea generation that we might call “Individual Spontaneity.” It relies on our existing knowledge and making “connections” between pieces of knowledge in our brain, sometimes prompted by an external stimulus. The advantage is that it is free and the ideas can be brilliant; Eureka moments! The issues include that it is ad hoc and unreliable. The same can be said for “Group Spontaneity”, where ideas arise when you are chatting with friends or colleagues. For an organisation to rely on Spontaneity for new ideas is a little haphazard, even if your organisation encourages people to socialise and talk about work. Therefore, it will require some kind of structured approach to produce ideas more consistently. I consider there are three structured approaches to generate ideas, which I term: Structured Unprovoked Structured Provoked Structured Unlearning Let’s review them. As usual I would appreciate your feedback to broaden my perspective. Structured unprovoked Common in the workplace, someone gets a...