Think Outside the Box? No… [Yes! And. Blog 109]

“Before thinking outside the box, think how you might make your box bigger?” John Brooker Understanding and widening the boundaries of a situation can help you to create more options and better solutions… I took my daughter to compete in the second round of an inter school public speaking competition organised by the Rotary Club. Teams of children, made a speech (no visuals allowed!) to an audience of around sixty people, about a topic of their choice. One introduces the topic and speaker, the second presents the case and a third gives thanks. This is a great challenge for the children and provides an element of entertainment as well as some thoughtful points. During a talk on “Breaking the Mould”, which challenged conventional thinking about small people, one girl in her introduction mentioned that phrase so often heard in the same breath as creativity, “Think outside the box”. She set me thinking. In my world, when setting outcomes with the group on a creativity course, people say regularly that this is what they want to be able to do. My normal response is that “thinking outside the box” is a fair outcome. Could they also make the box bigger? This question usually produces confusion and no wonder, as “think outside the box” derives from the old nine dot puzzle of how to connect all nine dots with a single unbroken line. No matter how big you make that box, you are still going to have to go outside the box to obtain a result. So to avoid confusion, let me explain that in my response, I mix box metaphors....

167 How to innovate better in organisations

YES! AND… Collaborate. Innovate. Transform – Creative Gorilla #167 How might your organisation innovate better?  “Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” William Pollard American Business Leader Why do large organisations have issues with innovation and what might they do to resolve them? Recently, a company asked me to help them be more innovative. I asked to tour their operations facilities with a colleague, to understand their business and obtain a feel for their current capability. Far from finding an organisation adverse to change, sloth like and bureaucratic, we witnessed a dynamic company with engaged employees that encourages people to create solutions and is willing to take the risk to implement good propositions. They had innovated to reduce costs, to improve process efficiency and to respond to the changing needs of their clients. After the tour I asked the CEO why they needed our help! He responded: When staff innovate, they focus mainly on operational efficiency A major trend in the industry is for clients to favour suppliers who can help them innovate There are innovation hot spots in the organisation; it is not consistent There is no standard approach that all employees can use to innovate. This was a worthwhile visit and discussion and revealed some of the key factors and issues that leadership teams in large organisations must wrestle with when they want to innovate. Let’s look at those factors and key issues now and consider a way to overcome them. SO Key Innovation Factors and Issues[1] Each heading below is a...

118 Facilitate People to Innovate

The Creative Gorilla #118 How to facilitate people to innovate… “The rules are simple, hit him, don’t let him hit you.” Jackie Chan in “The Karate Kid” How might you facilitate innovation? I drove to Dublin in Ireland with a colleague to start a new Innovation Programme. After a long drive and with the prospect of a full day ahead we retired to our rooms at 8.30 pm, my head hit the pillow at 10 pm and I was asleep. Three hours later I was awoken by a loud crash, like someone throwing a collapsible table out of the window. I dozed off, only to be startled by another loud crash. After the fourth time I realised it happened whenever a vehicle exited the hotel car park over a metal speed bump. This being a tourist hotel in Dublin I laid awake for most of the night as taxis came and went, drifting off around 4 a.m. On the bright side I was able to relate this story to the group next day, using it to define business innovation as: Find someone with a problem (crash!) Identify if they are wiling to pay for a solution (I would happily pay!) Develop a solution Market it Earn revenue True, this is highly simplistic, but it can be useful to cut through complexity to the basic concept. So Whilst the concept of innovation is simple, implementing it is a little more difficult, so, here are eight ways to facilitate innovation in an organisation, based on my experience and reading: Know what you want Understand why you want to innovate and describe...

110 Ensure People Understand the Situation…

YES! AND… Collaborate. Innovate. Transform – Creative Gorilla #110 You must ensure everybody involved in tackling a situation understands it. This is essential if you wish to find a long lasting solution… “It was some relief for Morse to recognise the fair countenance of reason once more, and she greeted him serenely when he woke, clear headed, on Monday morning and told him that it would be no bad idea to have a quiet look at the problem itself before galloping off towards a solution.” Colin Dexter, author in “Service of all the Dead” Chapter 12 Are you tackling the right problem? In an Internet chat room recently I noticed an elderly lady had posted a problem she wanted help with.  Essentially, she wondered what she could do next in her life to give it some more challenge. (Which I agree is more of an opportunity than a problem). Very soon, up popped a response from a contributor advising her to take up painting “because that’s what my grandmother did”. All credit to this respondent for contributing and I am sure they had a positive intent but… already someone had come up with a solution and we knew little about the situation, other than the lady was elderly. Yes, it may well have been exactly the right answer, but equally it may have been completely wrong. This reminded me so much of what often happens in organisations, “Here are some symptoms of a problem;” “Aha, here’s a solution we used before on a similar issue”; put it in to action and voila! The problem reappears a few weeks later...