by John Brooker | Feb 11, 2012 | Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 42 New technology can help you to expand how you gain information to spot opportunities or issues. “For a list of all the ways technology has failed to improve the quality of life, please press three.” Alice Kahn Are you making the most of new technology? Yesterday, I ran with my friend, Elvin Box, a study day for Open University MBA students preparing for their Creativity and Innovation exam. Elvin was explaining about companies who innovate because they are pushed (e.g. by falling profits or increased competition) or because they are pulled (i.e they are attracted to innovation because they see it as a way to drive more profit or stay ahead of the competition or because it makes life more interesting). It arose that one way to be a “pulled” company is to have a structured programme of searching for new ideas. That set me thinking. An easy method to obtain new ideas is to receive a regular e-mail from Springwise (www.springwise.com), which keeps you in touch with new business innovations around the world. A recent story was about Lewisham Council in London who have set up a web site (please click here) where local residents can upload photographs of graffiti, dumped litter and other anti social incidents they spot in the town. They upload photographs using software they download from the site and can identify the location. The Council staff then arrange for the removal of the offending item from the streets of Lewisham. This is great for the upstanding citizens of Lewisham (although you wonder if graffiti artists see it as an opportunity to get their...
by John Brooker | Feb 2, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 33 Company policy and procedures are fine, but sometimes there is a need to improvise . “I am more and more convinced that our happiness or unhappiness depends far more on the way we meet the events of life than on the nature of those events themselves.” Wilhelm von Humboldt, German Statesman Do you or your organisation cope well with unexpected events or are you held back by inflexible policies? Imagine you went online to cancel a full cost airline ticket you had purchased. Due to a software error on the site you were unable to cancel it. On contacting the company’s call centre you were told that you would have to pay a £15 surcharge for cancelling by telephone. That happened to me this week. I suggested perhaps they could use some initiative and discount the charge as they were aware of the problem. No, the charge was company policy. I felt my blood pressure rising faster than an empty 747 as my mental “stall warning” kicked in. As the word implies, many organisations value the ability to organise. A great deal of effort and training goes in to developing and using policies, processes and procedures (organisational “scripts”), to ensure consistency of performance and to attempt to exert control over events. However, reliance on these methods assumes that the organisation’s internal and external environment will remain reasonably stable. For good or bad, unpredictable events happen and those organisational “scripts” can fail. It’s at this point that people need to be capable of improvisation, be they an operator or a manager. Not at the...
by John Brooker | Jan 26, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate, Innovate, Transform By meditating you can make yourself more creative and innovative. “I am very busy today; I must meditate for two hours instead of one.” Mahatma Gandhi Do you ever get days when you are frayed at the edges? Imagine the dodgem cars at a fairground. Cars are flying around in different directions; some hit each other head on, some sideways, some from the rear. They all bounce as they collide, narrowly missed by the crafty “bravehearts” cruising round the outside. I’m not sure the above descriptions make much sense in some countries but imagine the cars are the neurons in your brain on a hectic day. There is so much information assaulting your senses you can barely think, let alone be creative. Have you ever considered meditation? Lying in yet another hotel bed at four a.m. local time, my brain is a kaleidoscope of information, images running through my mind…if this were a TV script I’d probably say something like “cue dream sequence”… I see the embarrassment of going for a quick rest break and leaving my lapel microphone on for the delegates to hear…walking in to the ladies changing room in the swimming pool because I didn’t understand the Russian sign (making apologetic sign language as I backed out!)…the dull thud in my head of the two beers I had before bed… At times like this I find it helpful to meditate. I sat up, meditated for thirty minutes and slowly the dodgem cars began to form an orderly queue around the rink with “careful driver” awards for all. So It is...
by John Brooker | Jan 18, 2012 | Facilitate meetings, Innovate
YES! AND… Facilitate. Innovate. Transform – Creative Gorilla # 18 You have to be a bit brave to innovate, but it is worth the risk… “It’s a different kind of scary.” Michael Neill World Class Coach Do you ever fail to put forward an idea because of the risk of rejection? Next week (by the time you read this it will be over), I am piloting a new course, “Teeming with Llamas”, using llamas to help people understand team working. I have planned it, rehearsed it and invited along a group of friends that I know will provide honest and contructive feedback. Even so, I am nervous that it may go wrong. What has that to do with creative leadership? Simply, for innovation to happen it requires a number of factors, one of which is to be able to face risks. In the book, “How to Start a Creative Revolution at Work“, by Dave Allen et al, the authors call this “Bravery”. I hesitate to use that term in my case but, using the llamas for context, let’s take a look at what they call: “The five steps to creative bravery”. (I have adapted a few points for brevity). Step 1: Face your fear ~ go your own way and discuss your fears. One of my fears was that people would think using llamas to develop learning would be a ridiculous idea. Indeed, I did get a few wry grins from people I discussed it with. But I got sufficient positive feedback to give it a try. Step 2: Know your comfort zone. I knew that I would put...
